What items can be returned?

All products purchased via can be returned, with the exception furniture, wallpaper and made to order items*. Returned merchandise must be in the condition sold (unused and new) with original packaging and tags intact. Baby at the Bank reserve the right to refuse the return of goods that do not meet these requirements.

*Items stated are only returnable if received damaged (please see our terms and conditions for returns on damaged goods.)

How long is the return period?

You have 14 days starting from the day you received your order to request a return of any items you have purchased via Please note this excludes any furniture or made to order items. Please note that return requests received outside of the returns period will not be accepted.

How can I return an item ordered on

A return request can be made up to 14 days after delivery of an order. Please make sure that your return is well packaged (we strongly advise that you use the box/packaging the products arrived in). We suggest that the returned item is insured for its full value as unfortunately, we cannot be responsible for any returns that are lost or damaged.

To request a return simply contact us at for your returns number. Once you have received your returns number please put this on or inside your packaging and return to us at the below address:

Baby at the Bank

Middle Street,



NE45 5AT

United Kingdom,

Please note that we do not incur any delivery charges/postage costs for returned items. We will only refund your postage costs of returning an item if the product is agreed by Baby at the Bank to be either faulty, received damaged or if we have mistakenly sent you the incorrect item.

What happens when we receive your returned item(s)?

As soon as we receive your returned item(s) they will be checked over and inspected by our warehouse. If our warehouse advises the returned item is in resellable condition, unused and in original packaging we will be able to process a refund. The refund will be issued via the same payment method chosen for the initial purchase ie: credit/debit card, PayPal.

We will make our best efforts to refund the value of the products you have returned within the shortest lead time possible, which will not, in any case, exceed 5 working days from receipt of the returned items.

All Refunds will be made in the currency that was originally purchased in. Baby at the Bank is not responsible for any exchange rates fluctuations in the time between purchase and refund.

Please note that shipping and handling costs are non-refundable unless an item is received damaged. In the case of damage please read our terms and conditions.

The delivery address on my order was outside of the UK, can we return our order?

Yes, we honour returns, where the delivery address was outside of the UK.

What happens if I wish to refund part of my order and I used a discount code?

In the instance that an order excluding any item(s) for refund continues to meet the terms and conditions of the applied voucher code no action will be made in relation to the discount received. In the instance that the voucher terms and conditions no longer apply e.g the order no longer meets the minimum order value, any refund on your returned item(s) will be issued minus the discount that had been applied to that order.

Any brand or product related promotional discounts used during the time of purchase will be deducted from any refunds.

What is a Seven day cooling off period?

In addition to our returns policy, under the Distance Selling Regulations, you have 7 working days (beginning the day after receipt) to cancel your purchase. In this case, we provide a full refund on the goods, less relevant delivery charges, but you must return the cancelled items at your own cost. Your statutory rights are not affected by our returns policy. See our terms and conditions for more information.

For our full terms and conditions regarding returned items please read our terms and conditions.